We understand that while purchasing your next vehicle online has many advantages you may have a few questions. Therefore, before you progress please see a few frequently asked questions below to give you peace of mind.
We are here to help you with any questions, and you can either speak to us over the phone, email us or use our live chat service.
We use the secured verified payment provider Stripe which utilises encrypted software protecting your card payment details. Stripe handles billions of pounds worth of transactions each and every year and is used by some of your favourite companies including Spotify, Uber, Booking.com and Amazon, so you can rest assured you're in good hands. You can find out more about Stripe by clicking here. We do not store any of your card details.
This online service enables you to reserve a new and used vehicle for £99 or buy in full or apply for finance on a used vehicle.
The steps are as follows:
If you have any queries regarding the above or more questions then please feel free to contact us.
If you decide you want to reserve a vehicle online you will be asked to provide some of your personal details, your address and your payment card information. Once you have completed this information and clicked on ‘Submit Payment Now’ your card will be debited immediately with the full reservation fee - £99.
You will then receive an email from us that acknowledges receipt of your payment, however please note that this is not an acceptance of your order as we will need to ensure that the vehicle has not been sold at the dealership while you have completed the online process. Once this has been clarified we will send you an order confirmation email.
The vehicle will be reserved for a total of 48 hours and a member of the sales team will be in touch with you to discuss next steps, such as a test drive. This will normally happen within 2 hours (business working hours) of you submitting the reservation. If during this time we have not been able to contact you to proceed with the sale then the vehicle will be reverted to the status of ‘on sale’ once the 48 hour period is complete.
If you decide you do not wish to progress with the reservation you will need to contact the dealership and request a refund. We will require this in a written form for our records and at this point we will be able to refund your payment, which will normally take between 5 to 10 working days.
You can buy outright, reserve and apply for finance on used vehicles, but at this stage you are only able to reserve a new car online..
Please refer to the What can I do online? Question for the details of the process.
Once you have selected the vehicle you wish to purchase, confirmed whether you wish to finance the vehicle or pay in full, you will have a chance to review a final quote. At this point you will be required to submit some of your personal details, address and payment card information. Clicking on ‘Submit Payment Now’ will result in your card being debited the amount that is stated clearly on the Final quote and detailed as ‘Vehicle Price to Pay Today’.
You will then receive an email from us that acknowledges receipt of your payment, however please note that this is not an acceptance of your order as we will need to ensure that the vehicle has not been sold at the dealership while you completed the online process. Once this has been clarified we will send you an order confirmation email.
At this point a contract has been formed between us and the customer. The dealership will discuss next steps with you such as the information that will be required at handover, your part exchange and your delivery/collection dates and preferences.
Yes our vehicles are priced the same across the website and within our dealerships.
Please note there is no charge for collection at the dealership.
If you are interested in purchasing vehicle protection or accessories please discuss this with your dealership.
We would be happy to talk to you regarding any questions you have about financing your car purchase. Get in contact with a member of the dealership team that is stocking the vehicle you are interested in or use our live chat service.
Please click here to see an explanation of our finance options.
Yes you can purchase your car with dealer finance. Please see the BUYING MY CAR ON FINANCE FAQ section.
We can help you with this. One of our sales team will be able to obtain your settlement figure on your behalf with just a few details from yourself. Get in contact with a member of the team now by visiting the Contact Us section of the website.
Yes you can pay for the vehicle in full online with our secure system. Please refer to the Question on What happens if I want to buy my car online?
Our primary lenders for all John Clark Motor Group Online finance is Alphera Financial Services and Black Horse Limited. If you are declined with an online lender, we can contact you to discuss alternative lenders.
When you have completed the finance application and submitted the form it will be processed immediately and normally the results will be posted within about 30 seconds. At which point the system will either confirm your application as successful or pending approval.
On some occasions the lender may require additional information to help secure the finance. If this is the case, we will discuss it with you and once all criteria has been met we will be in a position to progress your finance application.
If you are declined finance from our online finance lender, we will offer you an alternative. We have a number of lenders that we work with however we are limited to these companies only.
Yes, you can use your part exchange as all or part of your deposit towards your car purchase. However, if there is outstanding finance on your part exchange this will have to be settled by us as part of the transaction. Any amount left after settlement of your finance can be used towards your deposit.
If your car is valued more than the car you would like to purchase and there is no outstanding finance on it, we will happily give you back the difference. This would be paid to you after taking delivery of your new vehicle.
Yes, assuming you have described your part exchange accurately. We would advise you read our terms and condition in relation to part exchange as the dealership have a right to review the price if the vehicle is not as described.
Yes, you can remove your part exchange from your order at any time prior to your vehicle handover. You will though have to allow for any adjustment in your quotation if your part exchange was being used towards your deposit.
You will need to hand over your part exchange vehicle on delivery or collection of your new car. At the same time, you must give us the following; logbook (V5 registration certificate), service history, MOT Certificate (if applicable) and all spare key sets. You will be notified prior to your handover if we require any items in addition to the above.
Please refer to our terms and conditions regarding our cancellation policy.
Cancelling an online reservation fee:
If you have reserved a vehicle and you decide you do not wish to progress, you can request a refund of your reservation fee by contacting the dealership stocking the vehicle you have reserved. You will be required to put your request in writing for our records.
Your payment will be refunded within 5 to 10 working days.
Cancelling an online order that you have paid for in full:
You can cancel an order that you have paid for in full online at any time before delivery. Please notify us of your decision by sending a clear written statement of your intent to the dealership that you placed your order with. Our sales team will liaise with you and process the cancellation.
Please see our terms and conditions regarding cancelling a vehicle post-delivery or cancelling finance.
If you decide you do not want to keep the car post delivery you have 14 days to inform us in writing. Please see our terms and conditions for further details on this matter.
Yes you can amend your delivery and collection day by simply speaking to the dealership.
Yes we can deliver to your door. During the online buying process you will be asked to select collection or delivery and we are happy to be flexible to suit your requirements. For example you may prefer to fly up to see the car or you may wish to have a driver deliver the car to you.
The costs for delivery vary dependent on the distance that the vehicle needs to travel for delivery to your preferred location and the dealership will be happy to discuss options with you. Please note there is no charge for collection at the dealership.
Any delivery charge must be paid up front and please note that there is a lead time of 10 days for delivery.