Protective Measures

Here at the John Clark Motor Group, we are doing everything we can to safeguard our customers when they are doing business with us and ensure our colleagues feel comfortable and confident while at work.

Our main goal is to continue to offer a great customer experience while adhering to the latest government’s guidelines. We have always run a personable and customer focussed business which we strive to maintain but in order to ensure our colleagues feel comfortable being at work and you feel assured doing business with us, we have felt it necessary to add in some new sales and service processes as part of our Protective Measures.

Below is one example of the changes we have made and in the coming weeks we will share more videos like this with you. We are also thoroughly cleaning and sanitising every customer vehicle, so you do not need to worry when your vehicle is returned to you.

When you purchase a car from John Clark Motor Group we can offer you our home delivery contactless handover and we also offer a click & collect service from an outside area.

Contactless Handover Process

So what else have we changed?

Customer Care Handover

Protect

• 2m social distancing markers throughout the dealership to help staff and customers adhere to government guidelines
• Protective screens at our service advisor desks
• Protective clothing equipment for all customer facing staff, technicians and valeters
• New processes designed to reduce number of customers on site at one time – such as the Express Safe Service
• Sanitisation programme for all vehicles
• Trained all staff to ensure they know how to protect themselves and our customers when on site
• Sanitisation points at the entrance to the dealership and throughout facilities
• Daily temperature screening for all staff operating in a site

Contactless Dealer & Customer Processes

• Offering on line buying at john-clark.co.uk
• Designed a contactless service programme to safeguard customer and staff well being
• Offering home delivery 24 hour test drives which will be unaccompanied
• Contactless car handovers – adhering to government guidelines
• Encouraging card only payment over the telephone or on a sanitised PDQ machine
• Offering virtual sales appointments
• Videos of vehicle and virtual test drives when required